At Tatum Smith, we stand behind the quality and craftsmanship of our office furniture, including wall shelves. This Warranty Policy outlines the terms and conditions under which warranties are provided for items purchased directly through our online store.

1. Warranty Coverage

We offer a standard 1-year limited warranty on most of our wall shelf and office furniture products, unless otherwise specified on the product page. This warranty covers:

  • Manufacturing defects
  • Structural or material faults under normal, intended use
  • Please refer to individual product listings for any product-specific warranty exceptions or coverage extensions.

2. Warranty Period

The warranty period begins on the original date of purchase and remains valid for 12 months.

3. How to File a Warranty Claim

If you believe your product is eligible for warranty service, follow these steps:

  • Contact Us: Email our support team at support@tatumsmith.site or call us at +1 202 696 6854.
  • Provide Details: Include your order number, product name, a description of the issue, and clear photos or videos if available.
  • Authorization: If your claim meets the warranty criteria, we will provide instructions for return, repair, or replacement.

4. Warranty Exclusions

This warranty does not cover:

  • Damage caused by misuse, improper installation, or neglect
  • Normal wear and tear from regular use
  • Cosmetic imperfections that do not affect the product’s function
  • Products modified or repaired by unauthorized personnel
  • Items purchased from unauthorized resellers or third-party marketplaces

5. Limitation of Liability

Tatum Smith’s liability is strictly limited to the repair or replacement of the defective item. We are not responsible for any incidental, indirect, or consequential damages related to the use of our products.

6. Additional Notes

  • Customers are responsible for return shipping unless the item was defective upon arrival.
  • Replacement items are subject to availability.
  • Warranty claims are typically processed within 5–10 business days of receiving the returned item.

7. Contact Information

For questions or assistance regarding our warranty policy, please contact us:

Tatum Smith – Office Furniture Store
📍 362 Heather Rd, Everett, WA 98203
📞 +1 202 696 6854
📧 support@tatumsmith.site